Month: October 2020

Patient Experience

75% of healthcare providers state that the patient experience is critical to the organization’s success. Just like in all businesses, customer experience is becoming vital. Focus on patient experience and they will keep coming back.

Outsourcing

And who doesn’t want more time to focus on their core tasks? Outsourcing can free up the necessary time to finally concentrate on the most important projects and tasks in your health center.

Go Paperless

From the cost of buying paper to storage to even security concerns, kicking the paper habit can save your office time and money. Investigate ways to go digital and learn how to operate with less paper. Long term your bottom line will be happy with the decision.

Infographic: The impact of telemedicine

It’s no secret, telemedicine is now part of our healthcare landscape. With its convenience and cost savings, telemedicine is not going anywhere, anytime soon. But are you aware of the total impact of this cutting-edge technology? The following statistics should convince you that the influence of virtual visits has completely changed how healthcare can be delivered.

Revenue Cycle Mistakes

We can help you avoid the many revenue pitfalls that can negatively impact your health center’s bottom line. Contact us today to learn more

Improve Your Health Center with Better Communication

Communication is crucial in any profession, but its importance magnifies in the medical field. Without open and free lines of communication between doctors and patients, doctors and staff, and between doctors themselves, health care delivery hampers dramatically. Do you feel as if you need some work in this area? You’ve decided to research the topic, so you have part of the equation solved. Now let’s investigate ways you can become a more effective communicator in your health center.  

Become a better listener

Listening seems like a simple enough concept in theory, but in practice, it can be elusive. When your mind is racing through different scenarios preparing your word choice, often you forget to listen. How can you avoid making this communication misstep? Understand you are building trust with your patient. If they feel as if they are being ignored, trust cannot be established. Acknowledge their words with proper responses and follow up with pertinent questions. Actually, show you care not just in your words but by your actions as well.

Watch your body language

Communicating goes beyond words alone. Your body language also tells a story. A story that either reveals you are actively listening or just playing the part. According to smarp, an amazing 55% of communication is body language. So, the importance of this practice cannot be overstated. But what can you do to improve this crucial part of communication?  Be aware of your tone, posture, and other body movements while you converse. Also, maintain eye contact and monitor your facial expressions. Looking away or scowling does not convey interest. Remain open, friendly, and responsive. Finally, stay away from postures that express a closed attitude. These include crossing your arms, angling your body toward an exit, and focusing your eyes down or away from your conversation partner.

Express empathy

Obviously in the medical field much of your communication centers around health issues. A topic your profession deals with daily. However, a patient is not familiar with partaking in conversations regarding such impactful information. While listening, and talking, keep an attitude of empathy throughout your conversation. This naturally expresses through your word choice, body language, and facial expressions. The right mindset will assist you greatly in maintaining the right communication method.

Working in the medical profession involves many difficult choices and the use of myriad life-saving tools. While these are important aspects, remember, communication is also just as vital.

Four ways to combat stress and exhaustion during the pandemic

It has been a long 2020 for everyone but especially taxing on medical professionals. Since the COVID-19 pandemic began earlier this year, doctors, nurses, and other first responders have been called into action to help society combat this dangerous virus. But while providing outstanding care of others, healthcare workers themselves place their own health aside. Here are four ways to deal with fatigue and stress from being overworked and stressed.

Acknowledge that you need help

This is an important first step. Even though you may comprehend that you are overworked, tired, and possibly even suffering from burn out, it can be difficult to let others know you need to take a breath and recharge. Family and friends are always more than happy to help, so don’t be afraid to ask them for assistance. It can make a huge impact on your mental well-being.

Surround yourself with positive people and limit negative news

Negative people can be draining, and when you are already close to exhaustion, they can make improving your mental outlook nearly impossible. When you are not working, partake in positive conversations with friends and family. That leads to the next point. Even though being informed is a good thing, too much information is not. Attempt to throttle down the amount of news you are reading each day. Instead, read a book or peruse an upbeat blog. Avoiding negativity will shift your mood.

Exercise

Yes, time is precious, especially when you are called upon to provide life-saving work. But organizing your schedule to include exercise is paramount. Even if it’s just a short 30-minute walk around your neighborhood, going outside and getting your body moving can do wonders for your health. Mentally and physically.

Don’t overdo caffeine

It’s tempting to reach for a second, third, or even fourth cup of coffee to keep you moving, but caffeine will put you on an energy roller coaster. At first,  you will feel a boost but over time it wears off and you will feel fatigued. Additionally, caffeine increases anxiety, the last thing you want on the rise during times like these. Try to limit your caffeine intake and instead opt for healthy snacks and increase your water intake.  You’ll notice a more steady, sustainable energy level throughout your day.

Stress has been high this year but if you take a moment to destress and follow a few simple tips, you can learn to deal with difficulty and remain healthy and balanced.

Staff Well-Being

If you still have staff working from home, make sure they are taking time to go outside, get some fresh air and sunlight. It can make a huge difference in morale and overall well-being.

How to Facilitate a Healthy Environment for Health Workers

It’s important that we all have healthy working environments, both in the physical sense as well as the mental sense, but when it comes to the high-stress environment of health workers, keeping their work environment healthy can be crucial. Not to say it isn’t crucial in all workplaces, but when your job is to handle other patients and make sure they’re living their best life, and if you are constantly ill or have reached your burnout point, then you’re endangering more than just yourself.

To Keep a Physically Healthy Environment:

  • Keep it clean. In any healthcare facility — be it hospital to walk-in clinic, it’s pretty standard to keep the floors and surfaces sanitized almost daily. Things that should also be considered are vents and air ducts, because if you’re breathing dusty air, it’s going to irritate not only the health care workers, but the patients as well. High and hard-to reach places should also be cleaned regularly, such as the top of a large shelf or behind a television.
  • Do not over-crowd. It’s easy to do when you have a lot of staff working and little to no foot space, which can lead to trips and bumps or scrapes. Keep a clear walking area separate from any filing or machine storage. Also consider keeping every inch possible well-lit to avoid falls or even eye-strain.

To Keep an Emotionally/Mentally Healthy Environment:

  • Practice team communication daily. Sort of like a pre-game huddle for a sports team; set your goals, ask anyone to express concerns or to give praise to anyone or previous goals that were met, and always make sure the health workers are being listened to more than talked at. Keep this kind of communication going throughout the day via computer systems, in person conversations, or handheld devices like pagers, walkie-talkies, or cell phones.
  • Healthy relationships are also very important, both amongst individual coworkers as well as boss-employee relationships. If the workers don’t like the person in charge, or the person who is working alongside them, they’re going to feel more stress and this could contribute to burnout (which is when the health worker gets so overwhelmed that they just don’t care about their work anymore — it’s a work-related depression).
  • Do not overwork your health workers. There needs to be an adequate amount of people to level out the work-worker ratio, if there’s too many workers, then people will get bored, which will lead to carelessness and accidents, but if the workload is too much, then the employees will rush, leading to incorrectly cared-for patients as well as hurried accidents.

Healthcare workers deserve a healthy environment just like any other worker — and really these suggestions can be applied to any service-providing job. Good luck, and stay safe!

Doctor Shortage

This upcoming shortage can be attributed to older patients and retiring doctors according to the AAMC. A vital profession that hopefully sees an uptick in interest from young people.

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